Last updated: June 2025
We collect information you provide directly: name, email address, phone number, shipping address, and payment information when you place an order or create an account. We also collect usage data such as pages visited, browser type, IP address, and referring URLs to improve our service.
Your information is used to: process and fulfil your orders; communicate about your orders and account; send relevant product updates and promotions (with your consent); improve our website and customer experience; comply with legal obligations. We do not sell or rent your personal data to third parties.
We share data only with trusted service providers necessary to operate our business: payment processors (Stripe) for secure card transactions; shipping carriers to fulfil delivery; email service providers for transactional communications. All third-party providers are contractually obligated to protect your data.
Our website uses cookies to maintain your shopping cart session, remember your preferences, and analyse site traffic via Google Analytics. You may disable cookies in your browser settings, though this may affect website functionality.
We implement industry-standard security measures including SSL encryption, secure password hashing, and access controls. However, no method of transmission over the Internet is 100% secure. We encourage you to use a strong, unique password for your account.
Order and account data is retained for 7 years in compliance with UAE commercial law. You may request deletion of your account and personal data at any time, subject to our legal retention obligations.
You have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your data (subject to legal requirements); withdraw consent for marketing communications at any time by clicking "unsubscribe" in any email.
Our website is not directed at children under 16. We do not knowingly collect personal information from minors.
We may update this Privacy Policy from time to time. Material changes will be notified by email or a prominent notice on our website. Continued use of our website after changes constitutes acceptance of the updated policy.
For privacy-related queries or to exercise your data rights, please contact: Real Enterprises LLC, Al Rigga Road, Deira, Dubai, UAE. Email: parts@realacparts.com | Phone: +971 4 227 2568
